How To Make An Appointment

All new patients must pre-register prior to being seen for an appointment – please see How to Register. If you are already registered, call for an appointment at the clinic location you choose. If you have not been seen by an FRTH provider within the past three (3) years, you will be required to re-register.

Some patients register for limited access to FRTH services. Notation of such restrictions is documented in the patient's registration record.

You will need to bring any and all insurance cards you have – Medicare, Medi-Cal, CMSP, private medical, prescription, and dental insurance, or medical, dental, and prescription insurance coverage from you employer and present them at time of visit. ALL patients must check-in at the department where they have an appointment.

At the time of your appointment, please bring a list of medications you are taking, or bring the medications with you. The receptionist making your appointment will inform you of any records or information you need to bring for your appointment. When bringing children in for immunizations, always bring their immunization record with you.

Children under 18 MUST be accompanied by a parent or legal guardian at every appointment (paperwork for guardians must be on file). Remember, ALL insurance cards must be presented at EVERY appointment. A parent or legal guardian is required to accompany children under 18 throughout the appointment.

All patients must check in at the front desk of the department where they have an appointment to verify/update patient information (address, contact numbers, and insurance). 

For your first visit, please plan to arrive 30 minutes prior to your scheduled appointment. This will allow us to prepare your record and collect other required information from you. For subsequent visits, please arrive 15 minutes prior to your scheduled appointment. Scheduled appointments will not be made in any department until the registration process is complete.

It is the patient’s responsibility to keep track of their appointments. If you are unable to keep an appointment, please call 24 hours in advance. Late arrivals may need to be rescheduled. Some departments have missed appointment policies that can restrict further appointment scheduling.  

Feather River Tribal Health is NOT a walk-in facility. Patients without a scheduled appointment may need to be scheduled at a later time depending on the urgency of their condition and/or the availability of health care providers. Patients needing immediate urgent care may be referred to a local emergency room.

Pharmacy - CHS: Oroville & Yuba City

Feather River Tribal Health offers pharmacy services for contract health service (CHS) patients. Initial prescriptions can normally be filled same day. If a medication is not available the patient may be directed to an outside pharmacy for filling of the prescription.

Medications filled through the FRTH pharmacy are available for CHS patients to pick up at the Oroville facility only. Delivery of medications for CHS patients to the Yuba City facility is a courtesy. Patients should not rely on delivery of medications on a routine basis or at a set time.

FRTH adopted use of a drug formulary for CHS patients in 2004. CHS will only cover non-generic medications under special circumstances. Patients requesting non-generic medications should discuss the issue with their provider.

Medication Refills - All Patients

In order to obtain medication refills in a timely manner, we ask that you:

FRTH does not routinely provide samples and patients should not rely on samples as a refill option.