Patient Complaint/Grievance Process

The purpose of the Patient Complaint is to provide patients with a means of being heard and recognized. The process also will serve to alert management to causes of client dissatisfaction and to provide it with the opportunity to eliminate these causes.

FRTH welcomes patient complaint(s) as an opportunity to improve client care. All patients have the right to make a complaint(s) relating to the delivery of health care. No complaint is considered too small. Making a complaint will not compromise access to future health care.

It is the policy of FRTH to consider:

Prompt and full consideration will be given to all informal and formal complaints appropriately expressed by patient, family member/care taker, or visitor.

Forms can be obtained from Administration, or any departmental receptionist.