Patient Rights And Responsibilities

Feather River Tribal Health is committed to providing high-quality, cost-effective health care to the communities we serve. We believe that every patient deserves to be treated with respect, dignity, and concern. We will provide care regardless of race, creed, sex, or national origin.

We consider you a partner in your health care. When you are well informed, participate in treatment decisions, and communicate openly with your provider and other health professionals, you help make your care as effective as possible. Feather River Tribal Health encourages respect for the personal preferences and values of each individual. It is our goal to assure that your rights as a patient are observed and to act as a partner in your decision making process.

Patient Rights

While you are a patient at Feather River Tribal Health, you have the right to:

	»	Communicate with people inside and outside the facility. If you do not speak or understand English, you have the right to have access to an interpreter. If you have a hearing impairment, you should have access to a TDD or an interpreter. Feather River Tribal Health has a Spanish voicemail line available as well as interpreters by phone through Language Line.
	»	Receive considerate care that reapects your personal value and belief systems.
	»	Expect that FRTH will give you necessary health services to the best of our ability.
	»	Informed participation in decisions regarding your care.

			»	Know the names and professional status of individuals providing service to you and to know which provider or other practitioner is primarily responsible for your care.
			»	Receive complete and current information from your provider regarding your diagnosis, recommended treatment, and prognosis in language that is reasonable and understandable.
			»	Accept or decline treatment to the extent permitted by law after having received clear, concise information from your provider. Be informed of the consequences of refusing treatment. You should not be subjected to any non-emergency procedure without voluntary, competent, and understanding consent on your part or the part of your legally authorized representative.
			»	Referral – providing names of additional providers or other appropriate individuals to provide care, which may be required and is not available from the provider seeing you at the time.
			»	Disclose to patients provider license types, highest level of educational degree, and board certification by prominentyly posting the information.

	»	Receive care that respects your psychosocial, spiritual, and cultural values.
	»	Be allowed personal and informational privacy.
	»	Be informed of any research/educational projects affecting your care or treatment.
	»	Communicate any complaints or concerns that arise in the provision of your care, without threat of discrimination or reprisal.

A grievance or complaint can be communicated verbally, by phone, or in writing. Your complaint will be investigated and the appropriate person(s) will respond to you in a timely manner.

	»	Participate in any ethical issues that arise in the provision of your care.
	»	Receive a satisfactory explanation of your statement of charges, regardless of your source of payment.
	»	Receive reasonable continuity of care.
	»	Choose or change your provider from among Feather River Tribal Health's staff of qualified health care professionals.
	»	Choose the pharmacy 0r change to the pharmacy of your choice.

Patient Responsibilities

You also have certain responsibilities while you are receiving care at Feather River Tribal Health, including:

	»	Providing, to the best of your knowledge, an accurate and complete description of your present condition and past health history, including past illnesses, medications, and hospitalizations.
	»	Making an effort to understand your health-care needs and asking your provider or other members of the health-care team for information relating to your treatment.
	»	Reporting any changes in your condition to your provider and indicating whether you understand a suggested course of action.
	»	Informing those who treat you whether or not you think you can, and want to, permit or decline specific treatment.
	»	Following the FRTH's policies that affect patient care and conduct.
	»	Abiding by local, state, and federal laws.
	»	Keeping appointments, including referral appointments, and cooperating with your providers and others caring for you.
	»	Taking all medications as prescribed and asking for clarification about medications.
	»	Requesting refills of prescriptions at least 72 hours in advance.
	»	Being responsible for the prompt payment of any fees or charges including making payment arrangements at the time of service.
	»	Being considerate of other persons and upholding the rights of all people as observed by Feather River Tribal Health.

If you have any questions or concerns while you are at Feather River Tribal Health, please contact the Administration Department at (530) 534-5394 in Oroville or (530) 751-8454 in Yuba City.

Adapted from the California Health and Safety Code, Title 22, Section 70707, the American Hospital Association, A Patient's Bill of Rights 10/21/92.

Last Updated ( Monday, February 27, 2012 )