Complaint/Grievance Process

The purpose of the Complaint process is to provide patients with a means of being heard and recognized. The process also will serve to alert management to causes of patient/client dissatisfaction and to provide them with the opportunity to eliminate these causes.

FRTH welcomes individual complaint(s) as an opportunity to improve patient/client care. All individuals have the right to make a complaint(s) relating to the delivery of health care. No complaint is considered too small. Making a complaint will not compromise access to future health care.

Prompt and full consideration will be given to all informal and formal complaints appropriately expressed by patient, family member/care taker, or visitor.

Forms can be obtained from Administration, or any departmental receptionist.